Tech Support NIGHTMARE - $1500 PC Secret Shopper 2 Part 3

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Thanks to dbrand for sponsoring Secret Shopper 2! Check out the new limited edition LinusTechTips skin drop at
It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. In this part, we trial their tech support with a routine memory issue.
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  • After how badly IBuyPower did the last time, they got way to much help this time. Also, you should always leave the power cable connected, as it grounds the chassis and allows you to discharge yourself before handing expensive components.

    Pieh0Pieh058 分钟 前
  • Waiting for Part 4!

    Jonathan UriarteJonathan Uriarte小时 前
  • So where when is Part 4 coming out?

    CasualCasual2 小时 前
  • 20:25 And I thought Linus was rude to graphics cards

    Mason SommersMason Sommers4 小时 前
  • Well done to MAINGEAR, Origin, and (surprising) HP. When they get it right, they really get it right. And Sara(h) is the hero of this piece. What a pro! Dell was...exactly as bad as I expected.

    bitbltbitblt4 小时 前
  • Maingear - Tech Support Grade S

    Ben NesbittBen Nesbitt5 小时 前
  • Missed opportunity to grade them as B Linus.

    JackTJackT6 小时 前
  • Hah I got 40 min on hold with ibuypower

    FishyFishy6 小时 前
  • When are we getting Sara's review of the calls, seems more valuable to get her input as a non tech person, how she felt about the overall support experience

    Van HendriksVan Hendriks8 小时 前
  • As a former level one tech support rep at an ISP call center, I get the sentiment that "all their techs should be trained to the same standard," but that's just not realistic. There are always bad employees at any job. You could call 100 times and your bound to get at least 1 person that has no clue what they're doing. My old job had a range of people who were anywhere from reading the script verbatim and knew nothing to working on their CCNA and gunning for a NetOps job. I eventually made it into the NOC, but I really hated talking to customers who assumed I was some idiot reading a script.

    John KelleyJohn Kelley8 小时 前
  • Where is part 4?

    MenthixMenthix8 小时 前
  • Please do these types of videos every year. Not only are they funny, but they are incredibly helpful. We need these companies to do better.

    Eric McManusEric McManus9 小时 前
  • Part 4?

    バロ吉バロ吉9 小时 前
  • What did you expected from that outsourced indian tech support

    SparxxlsizeSparxxlsize10 小时 前
  • 35:02 Is that Cowboy Bebop music in the background?

    Martin DrkošMartin Drkoš11 小时 前
  • 7:42 What's with that spacing? Looks like there is a problem with the mem ory.

    Martin DrkošMartin Drkoš12 小时 前
  • I work at Hormel didn't know we where given bacon sented mask lol will have to look im to that. 😅

    lizeth82lizeth8212 小时 前
  • I'm thinking that maybe part of the problem with the first call is that the computer is facing away from her and she can't see that there is a blinky light. Maybe they think that she would mention it.

    Martin DrkošMartin Drkoš12 小时 前
  • The techs that would not stay on the phone are a great example of how chasing call center metrics create a poor customer experience. You can definitely tell here which techs are working from a script compared to the detailed instructions of the techs who actually have done it themselves and have taught the process to inexperienced ones before,

    Ray PeckhamRay Peckham13 小时 前
  • Lol, are you guys in a car paintbooth?

    HighbatrosHighbatros13 小时 前
  • I hate that they say to remove the power cord. Turn the switch off at the back and hold the power button for 30 seconds but leave it plugged in so it's properly grounded.

    Michael DriftwoodMichael Driftwood14 小时 前
  • F

    Simon FengSimon Feng16 小时 前
  • Part 4 when?

    Etop OwertwonEtop Owertwon16 小时 前
  • soooooooooo was there a conclusion who was the BEST in this list?

    ShakaamaShakaama17 小时 前
  • Linus, please shave, + not all can use info on net. and not that knowledgeable as you. If was, then no repair shops would scam

    allowerder menosallowerder menos17 小时 前
  • F

    mrinal sarkarmrinal sarkar18 小时 前
  • Is there going to be a 4th part with the conclusions like your previous "Secret Shopper" ?

    Ernesto ColinaErnesto Colina18 小时 前
    • Yes.

      Fernando Dember LagunaFernando Dember Laguna15 小时 前
  • At least there wasn't a chicken on the background this time, probably eaten? lol

    Gunther MampaeyGunther Mampaey18 小时 前
  • Every time Linus speaks the captions say "Man Wearing Grey Suit" thats great.

    KeritiKeriti21 小时 前
  • Where is part 4?

    Jay GaraganJay Garagan21 小时 前
  • MainGear gentleman brought a tear of happiness to my eye with his level professionalism. Bravo good sir

    Mahmoud MaguidMahmoud Maguid21 小时 前
  • If CNworld actually starts putting ads on non-monetized videos by creators who never asked for them, that just goes to show how greedy this corporation can be. This thought is disgusting. CNworld is essentially making free money off small channels and not paying them a single penny. Yes, these are small channels, but since there's so many of them, CNworld will still make a huge profit off of this new policy. I don't care if CNworld hates us now, it must be said by someone. I urge to our subscribers that we spread the message to all creators, and urge CNworld to immediately repeal this new policy. - Father

    Renee LynchRenee Lynch天 前
    • this isn't this black and white, youtube still has to buy set up and maintain their servers and storages where the small channels upload their content, and because there are so many videos uploaded, youtube still fails to break even, let alone make profit for google. so if you want to blame someone, blame google for pushing youtube towards getting a profit margin, when googles income is astronomical as it is, and the loss on youtube realy doesnt hurt them. but hey, there's no real competition so they get away with it.

      Zoltán BarthaZoltán Bartha15 小时 前
  • First time ever commenting on video, but I wanted to share how this video just saved from spending a bunch of money. I have the HP Omen desktop, it blue screened earlier and when I reset it, it started power cycling. I went through my troubleshooting methods to try to isolate which part was the issue. I somehow came to the conclusion that it was the motherboard. A few hours later after searching for a replacement motherboard, I remembered this video. Tried putting the PC in diagnostic mode, 3 long beeps 2 short. One of my RAM sticks was dead. Lucky, had a spare RAM stick! So, this video saved me some money and entertained me! So, thank you! Although, I guess I could've called HP support myself and had this problem fixed earlier, but, I had convinced myself it was the motherboard. Oh, well! It got fixed in the end.

    Austin SparksAustin Sparks天 前
  • Can we put some respect on HP for all aspects of this entire PC secret shopper series??

    Steven BlakesleySteven Blakesley天 前
  • 9:40 Why would Alienware support be any different? I'm sure they overseas it to the same company.

    Fokker - 1138Fokker - 1138天 前
  • you guys should do a giveaway for these! I'd love one!!! Cyberpower please! 😁

    Corey GibbsCorey Gibbs天 前
  • when are you guys going to post the 3 part? I need to see the end of this series linus please

    Naz LedesmaNaz Ledesma天 前
  • Customer: My PC isn't.... Dell: Burn it. Customer: What? Dell: DID I STUTTER?!?!

    Emersyn JacquelineEmersyn Jacqueline天 前
  • Why haven't you released the performance video on these systems

    Drizzle7010Drizzle7010天 前
  • So when should expect episode 4 ?

    Alex SerafimovAlex Serafimov天 前
  • Bruh you should give me one of these pc, i'm running a dell inspiron one 2330 with intel hd 4000

    DeathDeath天 前
  • 33:15 If someone calls you with all four RAMs loose it's either a prank call or there's visible carnage. Can't blame the guy for thinking the GPU's at fault.

    jozsijozsi天 前
  • I love the guy who stops by and watches Linus get slapped through the window at 5:05

    jack nathanjack nathan天 前
  • Quick question linus, if you do a secret shopper 3, could it be possible to include xidax?

    DiSC0DiSC0天 前
  • Soo no part 4

    TheHippieMexicanTheHippieMexican天 前
  • lol, I use DP out alllllll the time with Dell monitors. Linus, your GAMER is showing.

    Eric SwensonEric Swenson天 前
  • Wish to see how Lenovo do with phone services, hope you guys can try to put Lenovo on the list next time

    乐正凌乱乐正凌乱天 前
  • That Dell call is making me so angry. Absolute I D I O T S

    Sam CrossSam Cross天 前
  • Where is part 4?

    Azcoon21centuryworksAzcoon21centuryworks天 前
  • I hope one of them sees this video

  • I bought an Ibuypower years ago, paid extra for cable management and so on, got none of it, paid for a custom soft tubing loop and got the worst looking watercooling job I have ever seen on a pc missing most of what I had paid for, overpaid for almost all components just to end up needing to replace storage because it was faulty and they expected me to wait 6 weeks plus shipping to and from to fix it for me, redoing everything in the end and basically building a new pc out of the wreck this one was. Might be that I live in Germany and they had some other company do it for them here, but this experience is quite literally what made me start building PCs by myself and doing it for people around me.

    AsbuAsbu天 前
  • When’s part 4 dropping?

    Evan TozerEvan Tozer天 前
  • I have a PC every part is (in my opinion) high quality and PSU and Mainboadr is not even one year old. I still always press the button after unplugging and jeah normally it is not necessary but i had one time that i saw like in old systems, that the fans are spinning again real quick so it is still necessary (in my opnion, if you dont wanna okey but i think it is still important)

    chip cointchip coint天 前
  • MAINGEAR is at it again, crushing the customer experience! Even though LTT viewers might mostly consist of power users who try to get the most bang for their buck... Guess whom, in their social circle, the less tech-savvy person will ask for PC purchase advice ;) No question what brand I will be recommending to my family and friends!

    H4ck G4mesH4ck G4mes天 前
  • google autotranslation / subtitles : "man in gray suit claps" I dunno why but i found that SO funny xD

    chip cointchip coint天 前
  • OK. Mandatory every LTT employee builds their own workstation.

    liveepicallyliveepically天 前
  • Why are you in an automotive paint booth?

    liveepicallyliveepically天 前
  • I really DON'T agree that pushing power button after unplugging is outdated idea. I had situation that unplugged PSU electroshocked me after unplugging it and touching power AC prones. And it was not like old piece o crap PSU (2YO 80+gold ect). And it is like not uncommon that after unplugging, your can still like turn on LED's and fans for like half second. I think overall pushing power button cost's nothing, is fast and easy and possibly can make work on PC safer. Or maybe it is great topic to check by LTT team :P

    przemo2164aprzemo2164a天 前
  • How do you like the acoustics of an automotive paint booth?

    Prove Me WrongProve Me Wrong天 前
  • i love auto captions

    JBI - Just Being IanJBI - Just Being Ian天 前
  • What's up with Part4 ??????

    Guenner8685Guenner8685天 前
  • F

    Kit ThiemannKit Thiemann天 前
  • "So yeah, you can press the key to enter setup, and then once you're in setup, you can go ahead and connect the keyboard".... 🤨🤨 How can you enter setup with keyboard disconnected? Now I undertand why this error exists: Keyboard not found, press f1 to resume. 🙉🙉🙉🙉

    D4rKiToD4rKiTo天 前
  • why does linus look like the father from far cry 5?

    Dexsters 56Dexsters 56天 前
  • Dell just lost so many potential customers

    reii oniichanreii oniichan天 前
  • Where is part 4? This has me in such suspense!!

    toddyboy2k7toddyboy2k7天 前
  • Where is part 4

    mhm hmhmhm hmh天 前
  • Oh, bless her heart.

    aleksander Okonekaleksander Okonek天 前
  • This is easily my favorite LTT series!

    Joshua MarksJoshua Marks天 前
  • Absolutely love every part of this, when is part 4 coming out?

    Acciunt XYZAcciunt XYZ天 前
  • HP Business & Premium Support is amazing, End Of. Worked in the workshop of an MSP for 9 years. They are the best.

    alexUKguy91alexUKguy91天 前
  • Customer support for my custom built PC is Linus tech tips

    Mike TythonMike Tython天 前
  • where is the last part ?

    TheRiiiedernerTheRiiiederner天 前
  • What is ridiculous on the DELL section is that she first said 2 orange 5 white and regardless of 2 orange and 5 white or 4 white both error codes relate to MEMORY so where in the world did the motherboard problem come from. What a joke!

    Neon AndersonNeon Anderson天 前
  • Part 4??

    TerminuszTerminusz天 前
    • Good question

      Pooptart 06Pooptart 06天 前
  • Hey? Where is part 4? And will be there Sarah? Will be? Pleeeeeaaaase... :-)

    Mistic JoeMistic Joe天 前
  • Hi, If you are looking for HD Monitors, Graphic Cards and Processors at lowest prices in UK, I have very good experience for online shopping with I would recommend you guys to try it once. I believe you will never regret your shopping decision with them. Products of all Branded Computer components listed at lowest prices in UK with 14-days money back guarantee,100% secure for online payments and customer a hassle-free returns procedure Call: +44 (0) 203 026 0004

    Masud KhanMasud Khan天 前
  • their reactions are so entertaining lol

    Domia Abr WyrdaDomia Abr Wyrda天 前

    Joshua MummeJoshua Mumme天 前
  • I was a Dell tech for more than 10 years but this is like pulling teeth for me. The tech should have recognize the issue if it was no power/no POST/no video.

    bribon511143bribon5111432 天 前
  • eggplant emoji

    hanzo lohanzo lo2 天 前
  • Isn't it time for the new video?

    Making Tech FriendlyMaking Tech Friendly2 天 前
  • This series is part tech and part customer service. It’s great. I wish they’d linked to parts 1 and 2 in the description.

    Rob RobertsRob Roberts2 天 前
  • Wheres part 4 at?

    SnaZee VidSnaZee Vid2 天 前
  • When is Part 4 coming...?

    kirokyokirokyo2 天 前
  • I was listening so closely to the tech support call that I almost didn't catch the Seatbelts playing in the background.

    Frugal ShaveFrugal Shave2 天 前
  • 5:14 you got some rebels floating by outside the airlock... this was filmed on Leia's corvette, right?

    siamsurfsiamsurf2 天 前
  • where is part 4???

    Deana JesterDeana Jester2 天 前
  • Where is the finally?

    Scott NopeScott Nope2 天 前
  • Is there going to be a part 4?

    BareSphereMassBareSphereMass2 天 前
  • F

    Logan ULogan U2 天 前
  • F

    Alex BryanAlex Bryan2 天 前

    Luiz Gustavo HartkopfLuiz Gustavo Hartkopf2 天 前
  • Is there coming a fourth episode of this series for performance tests?

    Arne SneyersArne Sneyers2 天 前
  • 20:14 Sarah felt the tech tips, u can see it on her face

    Joseph HJoseph H2 天 前
  • Genuinely like to see this, because companies like Maingear and Origin can be proud of who they've hired and what they've accomplished. Giants like Dell? I didn't expect anything less, unfortunately.

    Michael WhitehouseMichael Whitehouse2 天 前
  • Where's the last video? Lol.

    Darrell SissonDarrell Sisson2 天 前
  • Computer gore at half the video.

    AzarilhAzarilh2 天 前
  • 3:06 Dell monitors do in fact have DP Out. At least both of mine do.

    visual28visual282 天 前
  • Wheres part 4

    lucas groveslucas groves2 天 前